REFUND POLICY – STAYOPTIMIZED PROGRAM
Refund & Return Policy – StayOptimized Program
Effective Date: January 1st, 2025
At StayWise, LLC ("StayWise"), we are committed to providing high-quality optimization services for short-term rental hosts. This Refund & Return Policy outlines the terms regarding payments, cancellations, and refunds for the StayOptimized program.
1. No Refunds Policy
1.1 All Payments Are Final: Payments made for StayOptimized are non-refundable. Services are considered fully rendered upon payment.
1.2 No Partial Refunds: No partial refunds will be granted for unused service periods.
2. Cancellation Policy
2.1 60-Day Written Notice Required: Clients must provide 60 days written notice before canceling their subscription. All outstanding balances must be settled before termination.
2.2 No Cancellation While Payment Is Due: Clients cannot cancel their subscription while there is an outstanding balance.
2.3 Subscription Continues Until Notice Is Received: If no cancellation request is submitted, the subscription will continue, and payments will remain due.
3. Chargebacks & Payment Disputes
3.1 No Chargebacks Allowed: Clients agree not to file chargebacks. A $150 chargeback dispute fee will apply.
3.2 Collections & Late Fees: If payment is 30 days late, the account may be sent to collections, with a $50 per day late fee.
4. Service-Related Disputes
4.1 No Refunds for Performance Issues: StayWise does not guarantee specific financial results or booking performance. Refunds will not be issued due to platform changes or external factors.
4.2 Client Responsibilities: Clients must provide necessary information, credentials, and cooperation. StayWise is not liable for losses due to failure to provide requested details.
5. Governing Law & Agreement to Terms
5.1 Governing Law: This policy is governed by the laws of California and the Client’s state.
5.2 Agreement to Terms: By subscribing, the Client acknowledges and agrees to this Refund & Return Policy.
Contact Information
For any questions regarding this policy, please contact:
StayWise Support Team
Email: jeffrey@staywisestr.com
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